How can we help you?

AccidentConnect accepts three categories of providers: Personal Injury Law Firms, Medical Clinics & Surgery Centers, and Towing & Recovery Companies. Each category has its own subscription tier, dashboard, and case feed.

• Law Firms: Must be a licensed personal injury practice operating in at least one of our active states (CA, TX, NV, AZ). Solo attorneys and multi-partner firms are both welcome.
• Medical Clinics: Must be a licensed medical practice or surgery center capable of treating accident-related injuries — orthopedic, neurological, pain management, chiropractic, or urgent care.
• Towing Companies: Must carry commercial towing insurance and operate a fleet of licensed tow trucks in at least one of our service areas.

Signing up takes about 5 minutes. Here's the full process:

Most providers receive their first case notification within 24–72 hours of going live, depending on your area's traffic volume.

AccidentConnect currently operates in four states: California, Texas, Nevada, and Arizona. Our highest-volume markets are:

• California: Los Angeles, San Diego, San Francisco Bay Area, Sacramento, Orange County, Riverside/San Bernardino
• Texas: Houston, Dallas/Fort Worth, San Antonio, Austin, El Paso
• Nevada: Las Vegas, Henderson, Reno
• Arizona: Phoenix, Tucson, Scottsdale, Mesa

Yes. Multi-location providers (e.g., a law firm with three offices, or a clinic group with multiple campuses) can add additional service zones to their account. Each additional service area expands your listing's geographic reach and is billed at a discounted rate from the base plan.

To add a location, log in to your provider dashboard → Account Settings → Service Areas → Add Location. Alternatively, email us at info@accidentconnect.com and our team will configure it for you within 24 hours.

Visit accidentconnect.app/provider/login and enter the email and password you used when signing up. If you forgot your password, click "Forgot your password?" on the login screen and a reset link will be emailed to you within 2 minutes.

Your dashboard gives you access to: live case notifications, your listing profile, analytics, billing history, and support tickets. We recommend bookmarking the login page for quick access.

Subscription pricing is based on your provider type. Exact plan pricing is displayed at checkout on the signup page. All plans are a flat monthly rate with no per-case or per-referral fees — ever. You pay one fixed amount per month regardless of how many cases you receive.

For high-volume providers or enterprise accounts (large law firms, multi-location clinic groups, or large towing fleets), we offer custom enterprise pricing. Contact us at info@accidentconnect.com to discuss.

You are billed on a recurring monthly cycle starting from the date you first subscribe. For example, if you subscribed on the 15th of the month, you will be charged on the 15th of every subsequent month.

You can view all past invoices and upcoming charge dates from your dashboard under Account → Billing History. Each invoice is also emailed to your account email automatically.

Yes — there are no long-term contracts and no cancellation fees. You can cancel your subscription at any time from your dashboard under Account → Subscription → Cancel Plan.

When you cancel, your listing remains active until the end of the current billing period. After that, your profile is deactivated and you will stop receiving case notifications. You can reactivate at any time by re-subscribing.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as ACH bank transfers for monthly billing. Enterprise accounts can also arrange wire transfer or check payment on NET-30 terms.

All payment processing is encrypted and PCI-DSS compliant. We do not store your full card number — only a tokenized reference managed by our payment processor.

If a payment fails, you will receive an email notification immediately. Our system will automatically retry the charge after 3 days and again after 7 days. If all three attempts fail, your listing will be temporarily paused until a valid payment is made.

To update your payment method, log in to your dashboard → Account → Billing → Update Payment Method. Your listing will be reactivated automatically as soon as the outstanding balance is cleared.

We offer a 7-day money-back guarantee for new subscribers. If you sign up and are not satisfied within the first 7 days, contact us and we will issue a full refund, no questions asked.

After the 7-day window, subscriptions are non-refundable for the current billing period. However, you can cancel at any time to stop future charges. If you believe you were charged in error, contact us at info@accidentconnect.com and we will investigate promptly.

When a user within your service area submits a case, you'll be notified through three channels simultaneously:

• Email: A detailed case alert is sent to your registered email with the victim's name, phone number, injury type, vehicle type, and estimated case value.
• SMS: A short text alert with the victim's name and phone number is sent to your registered mobile number.
• Dashboard: The case appears in your live case feed at accidentconnect.app/provider/dashboard in real time.

Every case lead includes the following fields (where provided by the user):

• Full name of the accident victim
• Phone number (direct contact)
• Vehicle type (standard auto, rideshare, commercial truck, motorcycle)
• Injury severity (soft tissue, moderate, surgery required, severe/long-term disability)
• Estimated case value (calculated range based on injury and vehicle type)
• Timestamp of submission

Some users may not provide all fields. In those cases, indicated fields will display as "not provided." We recommend calling the number and gathering additional information directly during your intake call.

Leads are not exclusive — when a user submits a case, all eligible providers in the matching area receive the same notification. This is intentional: we give victims the freedom to choose their provider, and we reward providers who respond quickly and professionally.

Exclusivity upgrades are available on certain enterprise plans. Contact us for details.

If you haven't received leads after 3+ days, check the following:

Case volume varies by market, provider type, and service area size. Current platform averages:

• Los Angeles / Southern California: 80–140 cases/month in the market. Top-rated providers capture 15–30 of those.
• Texas (DFW, Houston): 60–100 cases/month combined.
• Las Vegas: 35–55 cases/month.
• Phoenix: 40–70 cases/month.

Case volume is also affected by your listing's ranking score. Higher-ranked providers appear first in the app's results and receive more inbound contacts. See the Rankings & Visibility section below for tips on improving your score.

Log into your dashboard at accidentconnect.app/provider/login, then navigate to My Listing → Edit Profile. From there you can update:

• Business name, address, and phone number
• Practice areas or specialty descriptions
• Office hours and availability
• Languages spoken (important for multi-language markets like LA)
• Profile photo and logo
• Credentials, certifications, and bar numbers (for attorneys)
• Google review link (we'll display your star rating)

Profile changes go live within 5 minutes of saving. There is no approval queue for standard profile edits.

AccidentConnect surfaces your Google Business star rating live on your listing. When you connect your Google Business profile in dashboard settings, your rating is fetched automatically and updated daily. This is not a separate review system — your existing Google reputation carries over directly.

Users can also leave short satisfaction ratings directly in the app after a case is closed. These are displayed separately as an in-app score and contribute to your platform ranking.

You can pause your listing at any time from your dashboard: Listing Settings → Pause Listing. While paused:

• Your profile is hidden from app users and case matching
• You will not receive case notifications
• Your account data, history, and ranking score are preserved
• Billing continues unless you also cancel your subscription

To reactivate, go to Listing Settings → Reactivate Listing. Your listing will be live again within minutes.

Your listing's position in the AccidentConnect app is determined by a ranking algorithm that weighs the following factors:

• Response speed (35%): How quickly you contact leads after they're sent. Providers who call within 5 minutes score highest.
• Google star rating (25%): Your linked Google Business rating. 4.5+ stars receive a significant boost.
• Profile completeness (15%): Providers with photos, credentials, office hours, languages, and bios rank higher than incomplete profiles.
• Platform tenure (10%): Longer-running accounts have established credibility. New accounts ramp into this over 30–60 days.
• In-app satisfaction score (10%): Ratings left by victims after case interactions.
• Active subscription tier (5%): Higher-tier subscribers receive a minor baseline boost.

The single highest-impact action is calling leads faster. Set up SMS notifications on your phone and aim to call within 5 minutes. Beyond speed, the following will materially improve your ranking:

Your provider dashboard has five main sections:

• Live Case Feed: Real-time stream of incoming case notifications for your area. Each entry shows name, phone, injury type, and estimated value.
• Performance Overview: Monthly summary of leads received, leads contacted, conversion rate, and your current ranking position.
• Analytics: Charts showing weekly case volume trends, your response-time average, and rating trajectory over time.
• Billing: Current plan, next charge date, invoice history, and payment method management.
• Account Settings: Profile editing, notification preferences, service area configuration, and password management.

Case notifications and your live case feed update in real time — there is no polling delay. Performance metrics (conversion rates, response time averages) update every 24 hours. Your ranking score is recalculated every 6 hours based on recent activity. Google rating data syncs once per day.

Go to accidentconnect.app/provider/login and click "Forgot your password?" below the sign-in form. Enter your registered email address and you'll receive a password reset link within 2–3 minutes. Check your spam folder if it doesn't arrive. The reset link is valid for 1 hour.

If you no longer have access to your registered email, contact us at info@accidentconnect.com with proof of account ownership (business name, billing email, last 4 digits of card on file) and we'll manually reset your account within 24 hours.

Check these things in order:

Try these steps in order:

• Hard refresh: Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to bypass cache.
• Clear cookies: Go to your browser settings and clear cookies for accidentconnect.app, then log in again.
• Try a different browser: Chrome and Firefox are best supported. Safari may have occasional issues with certain dashboard features.
• Disable ad blockers: Some browser extensions interfere with dashboard loading. Try in an incognito/private window.
• Check system status: Visit the status bar at the top of this page — if there's a platform outage it will be indicated there.

AccidentConnect operates as a directory and lead generation platform, not as a referral service. The distinction is legally significant: we do not collect or split fees based on case outcomes. Attorneys pay a flat monthly subscription for visibility — identical to paying for a billboard or Google Ads placement.

Users are shown multiple providers and make their own selection. No attorney-client relationship is formed through the platform itself. All engagement and fee arrangements happen directly between the attorney and the client.

Yes. AccidentConnect acts as a Business Associate (as defined by HIPAA) when transmitting protected health information (PHI) on behalf of covered medical entities. We have a Business Associate Agreement (BAA) available for medical providers upon request.

The lead data we transmit to you (name, phone, injury type) is collected with the user's explicit consent via our intake form, which includes a clear disclosure that their information will be shared with matched providers. Our privacy policy and consent flows are HIPAA-aligned.

To request a BAA, email info@accidentconnect.com with subject line "BAA Request."

AccidentConnect connects towing providers with accident victims but does not dispatch or control towing operations. All dispatch decisions, routing, pricing, and service delivery are the sole responsibility of the towing company. AccidentConnect is not liable for service quality, property damage, or disputes arising from tow jobs facilitated through the platform.

Towing providers must maintain valid commercial towing insurance with minimum coverage levels as outlined in our Provider Terms of Service. Failure to maintain required insurance is grounds for immediate account suspension.